Terms of Service
Welcome to Shrey.Fit
These Terms of Service ("Terms") govern your access to and use of the Shrey.Fit fitness coaching platform, website (shrey.fit), and related services (the "Service"). The Service is operated by Shrey.Fit, a sole proprietorship operated by Shreyas Annapureddy ("Shrey.Fit," "we," "us," or "our"), based in the State of Washington, United States.
Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to these Terms and our Privacy Policy.
1. Acceptance of Terms
By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.
2. Description of Service
Shrey.Fit provides:
- Personal fitness coaching from qualified trainers
- Customized workout programs tailored to your goals
- Progress tracking and performance monitoring
- Nutrition guidance and meal-planning support
- Online platform access via web application
- Direct messaging with your assigned trainer
- In-person and/or virtual training sessions (depending on your plan or package)
3. Eligibility
3.1 Age Requirement
You must be at least 18 years old to create an account and use our Service. By using our Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
3.2 Medical Clearance
Before beginning any fitness program, you should consult with your physician or healthcare provider. You represent and warrant that:
- You are in good physical health and able to participate in exercise
- You have no medical condition that would make exercise unsafe
- You have obtained medical clearance if you have any health concerns
- You will inform your trainer of any medical conditions or injuries
5. Subscriptions, Sessions & Payments
Current prices for all plans and session packages are displayed on our pricing page and at checkout before you complete a purchase. The price shown and agreed to at the time of your transaction governs that transaction.
- Subscriptions auto-renew at the then-current price each billing period until cancelled.
- Certain plans may include a one-time setup fee.
- Payments are processed securely by our payment processor (currently PayPal). We do not store full card numbers.
- We provide at least 30 days' notice of price changes affecting renewals.
5.1 Pre-Paid Multi-Month Plans
Some subscriptions are offered on a pre-paid multi-month billing cadence (for example, billed once every 3 months). For these plans:
- You are charged the full multi-month amount up front at the start of each billing period, and the plan auto-renews for another full multi-month period until cancelled.
- Pre-paid periods are non-refundable. If you cancel, your access continues until the end of the period you have already paid for, and your subscription is not renewed afterward — we do not refund or prorate the unused portion of a pre-paid period.
- Cancelling stops the next renewal only; it does not refund the current pre-paid period.
6. Subscription Management
6.1 Pause Subscription
You may pause an eligible subscription:
- Maximum pause duration: 3 months per pause
- Maximum pauses per year: 3
- Billing pauses during the pause period
- Subscription automatically resumes on the selected date
6.2 Cancel Subscription
You may cancel your subscription at any time:
- No future billing after cancellation
- Access continues until the end of your current billing period
- Your data is preserved (subject to the Privacy Policy)
- No refunds for the unused portion of the current billing period
6.3 Delete Account
You may permanently delete your account:
- Any active subscription is cancelled immediately
- Personal data is removed per our Privacy Policy; financial/transaction records are retained for legal compliance
- Deletion cannot be undone
- No refund for the unused portion of the current billing period
- Session-credit refund: up to 2 unused, non-expired session credits may be refunded at the per-session rate you actually paid; additional credits at your trainer's discretion
7. Refund Policy
7.1 General Policy
Except as expressly stated in these Terms or required by law, all sales are final. We do not provide refunds or proration for:
- Cancelled subscriptions (unused portion of the billing period)
- Unused training sessions, except as provided in Sections 6.3 and 8
- Paused subscriptions
- Change of mind or dissatisfaction with results
7.2 Discretionary Exceptions
Refunds may be issued at our sole discretion for:
- Billing errors: incorrect charges or duplicate transactions
- Unauthorized charges: confirmed fraudulent transactions
- Service unavailability: extended outage or trainer unavailability attributable to us
- Documented medical emergencies
7.3 Requesting a Refund
To request a refund, email billing@shrey.fit or support@shrey.fit.
11. Communications & Notifications
By creating an account, you consent to receive transactional and service messages (verification codes, account/billing notices, workout and check-in reminders, and security alerts) by email and, where you opt in, by SMS. With your consent, we may also send marketing communications, which you can opt out of at any time via the unsubscribe link or your profile preferences.
15. Disclaimers & Limitation of Liability
15.1 No Medical Advice
IMPORTANT:
- Our Service provides fitness coaching, NOT medical advice
- Trainers are fitness professionals, NOT physicians
- Consult your physician before beginning any exercise program
- Medical advice from a licensed provider takes precedence over trainer guidance
15.2 Assumption of Risk
WARNING: Exercise involves inherent risks, including serious injury or death. By using our Service, you knowingly and voluntarily assume all such risks, including physical injury, property damage, medical complications, and death.
15.5 Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, and our total liability is limited to the greater of the amount you paid us in the prior 12 months or USD $100.
17. Dispute Resolution & Arbitration
Please read carefully — this affects your legal rights. Most disputes can be resolved informally by contacting legal@shrey.fit. If not resolved, disputes are settled by binding individual arbitration (AAA Consumer Arbitration Rules) rather than in court, and you and Shrey.Fit waive the right to participate in a class action.
- Small-claims carve-out: qualifying claims may still be brought in small-claims court.
- 30-day opt-out: you may opt out of arbitration by emailing legal@shrey.fit within 30 days of first accepting these Terms.
- Governing law: State of Washington, United States.
Contact Us
For questions about these Terms:
- Legal: legal@shrey.fit
- Support: support@shrey.fit
- Billing: billing@shrey.fit
- Privacy: privacy@shrey.fit
- Mailing address: available upon request to legal@shrey.fit
Acknowledgment
BY CLICKING "I AGREE" OR BY ACCESSING OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER (SECTION 17) AND THE ASSUMPTION OF RISK (SECTION 15.2).
YOU FURTHER ACKNOWLEDGE THAT YOU ASSUME ALL RISKS ASSOCIATED WITH PHYSICAL EXERCISE AND THAT SHREY.FIT IS NOT LIABLE FOR ANY INJURIES OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE.